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Privacy Policy


This privacy policy sets out how Less 4 Spares uses , process and protects any information that you give and share with Less 4 Spares while using our website. Less 4 Spares is committed to ensure that your privacy is protected. All parties co-operating with us support and provide services that comply with the new General Data Protection Regulation 2018.
Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that we will only process and use your data in accordance with our privacy statement.
Less 4 Spares reserves right to change this policy by updating it's content. Please ensure you check this page from time to see if you are happy with any changes and updates we may need to implement. You may request to receive email notifications about any changes to our Privacy Policy.
We respect your privacy and only use your data when you give us permission to do so or when we are obliged by law. By opting in you allow us to process your data to fulfil your order and meet all the necessary law requirements (audit purposes).

Data Control

For the purpose of the General Data Protection Regulation (DGPR) Regulation 2016/679, the company Less4Spares, Wilson Way, Pool, Redruth TR15 3QN is responsible for the control your data while using our service.

Less 4 Spares Limited is company registered in England (below referred to as "We", "Our", "Us".

What We Collect

We may collect the following information:

  • Name
  • Address
  • Telephone Number
  • Fax
  • Company name
  • Email Address
  • Marketplace buyer ID
  • IP address
  • demographic information

For the exhaustive list of cookies we collect see the List of cookies we collect section.

This Information you provide us when you:

  • Place an order
  • Create account
  • Leave product review
  • Browse our website
  • Log to your account
  • Join to B2B
  • Opt-in to our newsletter
  • Contact us via customer service

When you navigate our website non personal data is collected, this is information about your visiting like: browser type, operating system, location, Ip address, your page views, date of the access time , volume of data transferred. This Data is is use by less4spares.co.uk to help understand and improve website stabilisation and functionality.

What We Do With The Information We Gather 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To provide you information, products or services 
  • To provide ability to use our services
  • The manner of processing goods you have ordered
  • To provide financial transaction for your purchase from us
  • To prevent fraudulent activity on the website
  • To contact or notify you, relating to your order or other services we provide (example: Order confirmation, Delivery confirmation)
  • To send you information about our products only where you subscribe to to receive these
  • To notify you about the changes to our service

Your non personal data is use for understand how we can improve our service.


If you subscribe to 'Newsletter' You may received offers and new products information. You can unsubscribe from our marketing at any time by update your subscription preferences in your account section.


We are committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

SSL or Secure Sockets Layer is the security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Disclosure of Your Information

We may need to share your personal data with third parties.
We may disclose your personal information to:

  • Our trusted service providers acting on our behalf such as: web hosting, customer service, software providers and related.
  • Our delivery service providers
  • Payment processing service providers
  • To our legal representatives if we require to share your personal data to comply withe any legal obligation or to protect the right of Less 4 Spares, our suppliers or our customers ,fraud protection risk organisations.

Retention of Your Data

Less 4 Spares will retain your personal data for as long as necessary to successfully carry out purposes we collected it for. Personal Data may be held longer if is required by law.
The email marketing will remove your details from marketing list confirmation will be send to your email address.

Your Rights - Updating, Verifying, Deleting Your Data

If you have any reason to make a complaint, you can find your rights below. Please contact us to dpo@less4spares.co.uk to exercise your rights.

  • Your right to inform about your data
    - We will provide you with information about the data we hold about you on request.
  • Your right to complete and correct your data
    - Less 4 Spares holders can update personal data by login to 'My Account' on www.less4spares.co.uk. We will correct inaccurate information about you, complete incomplete data if you notify us accordingly. Provide this data is necessary for the intended purpose id processing your data.
  • Your right to delete your data
    - We will delete information we hold about you on request. However, some data will only be deleted subject to a defined period of retention. Example (Because we require the data to fulfil our contract obligations to you, or we require to retain your data by law).
  • Your right to restriction of processing
    - You may request to restrict the use processing.
  • Your right to portability
    - At your request, we can make certain information available to you in a structured , commonly used and machine readable format.

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information 

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@less4spares.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to LESS4SPARES Packaging House Wilson Way Pool, Redruth TR15 3QN Cornwall UK Company Registration Number: 7194402.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

This privacy policy sets out how Less 4 Spares uses and protects any information that you give Less 4 Spares when you use this website. Less 4 Spares is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Less 4 Spares may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. 

List Of Cookies We Collect


The table below lists the cookies we collect and what information they store.


CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.

The number of items in your Wishlist.