You have 30 days from delivery to return most online orders for a full refund. If a part is faulty, you have extra rights. The common questions are answered below, and the full terms are in our refund policy.
Can I return a part I no longer need?
Yes. You have 30 days from the day you receive your order to send it back for a full refund, without giving a reason. That is longer than the 14 days the law asks us to give you.
How do I start a return?
- Email info@less4spares.co.uk within 30 days of receiving your order. Include your order number and the part you want to return.
- We will reply with return instructions and confirm the address to send the part to. Please wait for that reply before you post anything back.
- Send the part back within 14 days of telling us you want to return it.
- Keep your proof of postage until your refund arrives.
What condition does the part need to be in?
You can check a part the way you would in a shop. For mirror glass, that means holding it up to your mirror to compare the shape.
Do that check before you peel the backing off the adhesive pads or remove the protective film, and before you fit the part to your car.
If a part has been handled more than needed to check it, we may reduce your refund to reflect the loss in value.
Who pays for return postage?
Return postage is normally paid by you, but please talk to us first. We look at every return on its own merits and we often cover the postage, so a quick email before you go to the post office can save you the cost.
If the part is faulty or not as described, we will cover the reasonable cost of returning it.
When will I get my refund?
We refund you within 14 days of receiving the part back, or within 14 days of you showing us proof that you sent it back, whichever is sooner. The money goes back to your original payment method.
Delivery is free on every order, so there is no delivery charge to refund.
What if my part is faulty or not as described?
Contact us and we will put it right. Under the Consumer Rights Act 2015, parts must be of satisfactory quality, fit for purpose and as described.
Within 30 days of delivery, you can reject a faulty part and get a full refund. After 30 days you are entitled to a repair or replacement. If that does not fix the problem, you can ask for a refund or a price reduction.
Every part we sell also has a 12 month warranty. See Warranty.
What if I ordered the wrong part?
Contact us before you send it back. We can help you find the right part, and you can return the wrong one within 30 days of delivery as long as it has not been fitted. Our mirror glass buying guide can help you avoid ordering the wrong glass.
My part arrived damaged
Email us as soon as possible with your order number and photos of the part and the packaging. See Shipping and delivery for details.