Shipping policy

Last updated: 16 September 2026

This shipping policy explains how Less 4 Spares Ltd dispatches and delivers orders placed at less4spares.co.uk.

1. Dispatch

Orders placed before 2pm on a working day are packed and dispatched the same working day. Orders placed after 2pm are dispatched the next working day.

We send you an email when your order has been dispatched. If an item is delayed, we will contact you.

2. Delivery areas

We deliver within the United Kingdom only. Addresses outside the UK mainland are sent by Royal Mail Tracked.

3. Delivery charges

Delivery is free on every order, on both of the services below. There is no minimum spend and we do not add a delivery charge at checkout.

4. Delivery times

We offer two delivery services. Next Day is a tracked service for UK mainland addresses and aims to deliver on the next working day. Royal Mail Tracked is sent as Tracked 24 or Tracked 48, depending on the delivery address, and aims to deliver within about three working days.

Delivery times are estimates from the day of dispatch. Unless we agree a different delivery date with you, we will deliver your order without undue delay and no later than 30 days after the day the contract is made, as required by the Consumer Rights Act 2015. If we fail to do so, your rights under that Act apply.

5. Carriers and tracking

Royal Mail Tracked parcels are carried by Royal Mail. Next Day parcels are carried by the courier we use for that service.

Every order is tracked. Your tracking number is included in your dispatch email.

6. Delivery address

Please make sure your delivery address is complete and correct at checkout. If you need to change or cancel an order before it is dispatched, contact us as soon as possible and quote your order number. We cannot change the address once an order has been dispatched.

7. Failed deliveries

If nobody is available to receive your parcel, the carrier may leave a card or notification with instructions for redelivery or collection. If a parcel is returned to us because it could not be delivered, we will contact you to arrange redelivery or a refund. We never charge for redelivery.

8. Lost or late parcels

If your order has not arrived within five working days, email info@less4spares.co.uk with your order number. We will investigate with the carrier and, if the parcel is lost, send a replacement or give you a refund.

9. Risk and ownership

The goods are our responsibility until they are delivered to you or to a person you have named to receive them. Ownership of the goods passes to you when we receive full payment.

10. Damage in transit

If your goods arrive damaged, email us as soon as possible with your order number and photos of the goods and packaging, and do not fit them.

11. Contact

Less 4 Spares Ltd, Packaging House, Wilson Way, Pool, Redruth, Cornwall, TR15 3QN, United Kingdom. Email: info@less4spares.co.uk. Telephone: 01209 340049.