Refund policy

Last updated: 16 September 2026

This refund policy explains your right to cancel an order and return goods, and how refunds work, when you buy from Less 4 Spares Ltd at less4spares.co.uk. It does not affect your statutory rights.

1. Who we are

Less 4 Spares Ltd, Packaging House, Wilson Way, Pool, Redruth, Cornwall, TR15 3QN, United Kingdom. Email: info@less4spares.co.uk. Telephone: 01209 340049. VAT number: GB 506984463. Company registration number 07194402, registered in England, with its registered office at the address above.

2. Your right to cancel

If you are a consumer, the Consumer Contracts Regulations 2013 give you the right to cancel your order within 14 days without giving a reason.

The cancellation period ends 14 days after the day you, or someone you name, receive the goods. If your order is delivered in separate parcels, the period ends 14 days after the day you receive the last parcel.

We give you longer than the law requires. You have 30 days from the day you receive the goods to tell us you want to return them for a full refund, without giving a reason. The 30 day window is our own policy and sits on top of your legal rights, which are set out above.

3. How to cancel

To cancel, tell us clearly before the cancellation period ends, by email to info@less4spares.co.uk or by post to the address above. Please include your name, order number and the items you are cancelling. You may use the model cancellation form at the end of this policy, but you do not have to.

4. Returning the goods

You must send the goods back to us, or hand them to us, no later than 14 days after the day you tell us you are cancelling. Email us first and we will confirm the return address before you send anything. Our registered address is Packaging House, Wilson Way, Pool, Redruth, Cornwall, TR15 3QN, but please contact us before posting goods back so we can tell you where to send them.

Return postage is normally paid by you. We look at every return on its own merits and we often cover the cost, so please contact us before you post anything back to us.

We recommend using a tracked service and keeping your proof of postage.

5. Condition of returned goods

You may handle the goods only as much as needed to check their nature, characteristics and how they work, as you could in a shop. For mirror glass, this means comparing the shape with your mirror without removing the protective film or the backing from the adhesive pads, and without fitting it.

If the goods have been handled more than this and their value has gone down as a result, we may reduce your refund to reflect that loss in value.

6. Refunds

We refund the price of the goods. Delivery is free on every order, so you will not have paid a delivery charge for us to refund.

The refund is made within 14 days of the day we receive the goods back or, if earlier, the day you give us evidence that you have sent them back. It goes to the payment method you used for the order, unless you agree otherwise. You will not be charged a fee for the refund.

7. Faulty goods and goods not as described

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you can reject the goods within 30 days of delivery and get a full refund.

After 30 days you are entitled to a repair or replacement. If a repair or replacement is not possible or does not fix the fault, you can ask for a price reduction or a refund.

Within 6 months of delivery, a fault is assumed to have been present at delivery unless we can show otherwise.

Where you reject faulty goods, we will cover the reasonable cost of returning them. Contact us before sending them back. Our products also carry a 12 month warranty, which does not affect these rights. See our warranty page.

8. Goods damaged in delivery

If your goods arrive damaged, please email us as soon as possible with your order number and photos of the goods and packaging, and do not fit them.

9. Business customers

Business customers get exactly the same returns terms as everyone else. The 30 day window, the condition rules and the refund timings in sections 2 to 6 apply to you in the same way.

10. Contact

For any question about returns or refunds, email info@less4spares.co.uk or call 01209 340049.

Model cancellation form

Complete and return this form only if you wish to cancel your order.

To: Less 4 Spares Ltd, Packaging House, Wilson Way, Pool, Redruth, Cornwall, TR15 3QN, info@less4spares.co.uk

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date: